Your dashboard
What your customers see
Understand the star rating page and how positive and negative ratings are handled.
When a customer taps the link in their SMS, they land on a simple star rating page branded for your business.
Happy customers
If they tap 4 or 5 stars, they see a thank-you message and are sent straight to your Google review page to leave a public review.
Unhappy customers
If they tap 1 to 3 stars, they're shown a private feedback form instead. Their comments come to you and never reach Google — giving you a chance to put things right.
Still need a hand?
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